(“TML”) is dedicated to protecting consumer privacy. This notice explains how TML
collects, uses, and discloses information about you when you subscribe to our
services and you visit our Web site. Your use of this website,
and/or receipt of TML’s services constitutes acceptance of this Policy.
This Policy explains our practices in the following areas:
1. The nature of the information we collect about you and the way such information is used.
2. The nature, frequency,
and purpose of any disclosure of information that we may make, including the
types of persons or entities to whom the disclosure may be made.
3. Your rights under the Communications Act, 47 U.S.C. S 338(i).
If you have questions
about this Policy or other matters, you may contact us 24 hours a day, any day
of the year, by email email@example.com
I. Types of Information we collect and how we collect it
In discussing the
types of information we collect from customers and visitors to our website we
use the term “Customer Information” as a broad, general term that refers to any
information relating to you and your TextMeLater.com service, including Account
Information, Service & Performance Information, and Web Site Information.
The following are
specific types of Customer Information that we collect from customers and
visitors to our website:
Information about your TML
account, including, but not limited to, your name, address, e-mail address,
telephone number, credit card information and text messaging.
We collect Account Information directly from you when you create or change your
account, or subscribe to services from us. We may combine information we
obtain from third parties with Account Information we collect.
“Service & Performance Information” Information necessary
for us to provide services related to your TML service account. Examples of
Service & Performance Information include your web browsing application(s)
and software version number, and device(s) used in accessing our website and/or
services, as well as information you provide to our customer service
representatives. The information we gather will be used for service improvement
and troubleshooting purposes. Service & Performance Information is
generally linked to or associated with your Account Information.
“Web Site Information” Information collected and stored on our
web servers when you become a registered user of, or visit, our TextMeLater.com
website. If you are a customer or register on our website to access your TML
account, we may collect information that you provide us (including your email
are a TML customer or register on our TextMeLater.com website, we may collect
information about visitors to our TML website as follows:
for returning visitors. These cookies remain on your computer and are
automatically retrieved when you visit our TML website at a later time. These
cookies contain only information concerning the type of customer and frequently
visited pages. No other Customer Information is stored on cookies. If you are
uncomfortable with cookies, you may disable them on your computer. Disabling
cookies may affect user functionality. The design of the TML website
allows access to most offerings with cookies disabled; however, visitors who
have disabled cookie processing will not be able to use TML’s personalized
account management function.
Web Logs: TML also maintains standard web logs that record data about
all visitors to our TML website. These logs may contain:
The Internet domain
from which you access the TML website.
Your IP address (your
computer is automatically assigned an IP address when you surf the Internet.
Your IP address is either static or dynamic. A static IP address may be
identifiable to you; a dynamic address is usually not identifiable to you).
The type of browser
and operating system you use.
The type of device and
associated operating system if applicable you use.
The date and time you
visited this site.
The pages you viewed
on the TML website.
The address of the
website from which you linked.
TML uses web log and
clickstream information to help us design our site, to identify popular site
features and to make the site more useful for visitors. Web logs are recorded
in sequential files, and we normally do not attempt to identify individuals
from these logs. However, we may use web logs to identify persons attempting to
break into, disrupt, or damage our Site. We may share web log information with
law enforcement personnel if we believe evidence exists, or is likely to occur,
of a violation of federal, state or local laws or regulations.
Links to other websites: When you visit our website, you may find
opportunities to link to websites of third parties. When you click through to
Use of Customer
We use Customer
Information to deliver our services, and to understand your needs so that we
may provide you with the most suitable services. For example, we may use your
postal address, e-mail address or telephone number to:
Process and fulfill
your subscription to your messaging account and notify you of your subscription
Solicit your feedback
about the services you received.
We may use Customer
Information to resolve disputes and troubleshoot problems, as well as contact a
customer regarding administrative matters or notices.
When we share Customer
Information with third parties
We do not share your
personally identifiable information with third parties, except as described
below. Personally identifiable information that we collect may include:
name, address, date of birth, e-mail address, telephone number, credit card information,
and information about your individual interests in and use of various products
and/or services. In the circumstances described below, we limit the information
we provide to the information necessary to perform the function or provide the
service for which it is shared. Third parties are not permitted to use
the Customer Information which is provided by us for any purposes other than as
authorized by us, and we take steps to require these third parties to maintain
the confidentiality of the Customer Information and adhere to this Privacy
Third party services: We share Customer Information with third parties
contracted to do business on our behalf (for example, delivery, technical
service and support, credit card processing services, website service providers
and collection services). When you order products or services, we will share
Customer Information necessary for any associated third party to provide these
services and ongoing related support.
Industry Affiliates: We may share Customer Information, including
personally identifiable information, with other entities (and their affiliates)
in the electronic messaging industry with whom we have a contractual
relationship related to TML’s electronic messaging business, specifically
including but not limited to, electronic messaging (SMS) providers. Information shared with these “Industry
Affiliates” may be used only to support your successful use of TML’s products
and services, and such Industry Affiliates’ products and services.
When you elect to participate in a special offer or engage in a transaction
with TML or a third party advertiser or promoter through our TML website, we
will collect and disclose your Commerce Information, on your behalf, to the
party sponsoring or fulfilling the promotion. This information is disclosed to
a third party only upon your affirmative response to an offer. In addition to
fulfilling your request, that party may also use your Commerce Information to
send you other information in which you might be interested consistent with its
own privacy policies.
Legal Requirements & Professional Services:
TML may share your
Customer Information if it believes in good faith that such disclosure is: a)
necessary to comply with a legal process, b) in response to legal claims, c)
necessary to protect personal safety, property or other of your [or a third
party’s?] rights, our rights and/or the rights of our service providers, or d)
as part of a sale or assignment of all or a part of our business. TML may also
disclose Customer Information to any person performing audit, legal,
operational or other similar services for TML. Whenever reasonably possible
we will require any recipient of Customer Information for these purposes to
agree in writing to hold the information in confidence, to use the information
only for the permitted purpose, and to return or destroy the information when
the services are completed.
We may share with
third parties certain pieces of non-personally identifiable information and
aggregated non-personally identifiable information, for example, the number of
customers located in a certain geographic area or how TML’s services are being
used by our customers. Such information will not identify you individually.
Opting Out of
TML may periodically
send you messages via e-mail, text (SMS) or traditional postal mail
about services that we think may be of interest to you.
You can choose not to
receive marketing messages promoting TML or third party products or services
from us and third parties in the future by:
E-mailing us at OptOut@textmelater.com (please
put “Opt Out” in the subject line;
“unsubscribe” instructions located near the bottom of any e-mails received; or
If you are a current
Customer, please include your name, customer # and phone number in the body of
your e-mail or letter.
Upon receipt of your opt-out request, TML will take the required actions within
a reasonable period of time; however, we cannot and do not guarantee that such
removal will be effective immediately.
How long we keep
We maintain Customer
Information about you for as long as we provide TML services to you, and longer
for related business activities.
How we protect the
security of Customer Information
We take reasonable
steps to protect Customer Information by using security technologies and
procedures that limit access to our databases. However, no system is completely
secure or error-free. We do not, and cannot, guarantee the complete security of
Online credit card
We protect the
security of credit card transactions on the Internet by using a secure,
encrypted Web server. We maintain credit card information collected during
transactions in a secure database for fraud prevention and accounting and
billing purposes. Stored information from credit card transactions is not
released to third parties except in response to a subpoena or court order. We
follow credit card collection and storage requirements as described by the PCI
Data Security Standards.
A Special Note for
Parents Concerning Privacy
This website is not
directed to children and we do not encourage children to participate in
providing us with any personally identifiable information. If we learn
that we have collected personal information from a child under age 13, we will
delete that information as quickly as possible. If you believe that we
might have any information from a child under age 13, please contact us
We strongly recommend that children under age 13 use our services only under
the approval and supervision of their parents or legal guardian(s).
We support the guidelines and regulatory requirements provided in the
Children’s Online Privacy Protection Act of 1998 (COPPA).
Changes to this
TML shares Customer
any time. If we make a significant change with regard to our collection or use
of information about our customers, we will note on the main page of our Website
that this Policy has been updated and may take additional reasonable steps to
notify you about the new or revised Policy. Whenever possible, we will
reasonably attempt to notify you in some way 30 days before the effective date
of the change.
To comment on or ask
about this Policy, contact us by email firstname.lastname@example.org